The pay-per-minute transactions are not affected by charge backs.

If the customers that transferred you money (via direct pay) do charge backs to their bank, the money is taken back from us. This is why we will need to do a charge back to your account as well.

The same is valid for members that use stolen cards (fraud).

For example:

1. 1st of January: The Service Provider will receive the amount of $50, the amount will be forwarded into the Community Manager account. The balance will always remain $0.

2. 2nd of January:  Let's pretend that the person who paid $50 will do a charge back. First, the money will be deducted from the Service Provider account, so the balance will be negative. After that, from the Community Manager account will be deducted $50 and moved into the Service Provider's account. Now the Service Provider has a balance of 0$.

3. 16th of January: When you will calculate how much you need to pay the Service Provider, you will see the amount made minus chargebacks. So you will see the exact amount made by the Service Provider.

To minimize the opportunity for this to happen we suggest to contact us as soon as possible about any Customer that transfers you a large amount of money or that looks/sounds fraudulent.